At Sthgilf.com, a brand of NEWARKA GROUP LTD, creating seamless travel experiences is at the heart of what we do. Equally important is how we handle and protect the personal information you share with us. We want you to feel confident that your data is safe, secure, and used responsibly to improve your experience with us.
We value your privacy and are fully committed to protecting your personal data. This privacy policy outlines:
We’ve designed this privacy policy to be easy to navigate, so you can focus on the areas that matter most to you. For a quick overview, you can also refer to our summary section.
We are NEWARKA GROUP LTD, operating under the trading name "Sthgilf". We primarily provide travel agency services, including booking services for flights, accommodations, transportation, and visa assistance.
NEWARKA GROUP LTD is a company incorporated under the laws of England and Wales with company registration number 16388247. Our postal address is PO Box, Feltham, TW14 0JS, United Kingdom. You can contact us by phone at +44 (0) 7511111951 or via email at sales@sthgilf.com.
NEWARKA GROUP LTD is the data controller responsible for your personal data (collectively referred to in this privacy notice as "Sthgilf", "we", "us", or "our").
Personal Data is any information about you from which you can be identified. It does not include data where your identity has been removed (it's called anonymous data).
We may collect, use, store and transfer different kinds of personal data about you and other individuals on your booking. We have grouped the data sets together as follows:
We also process your personal data to derive information so that we can make personalised offers that we feel are relevant to you. The derived information does not directly or indirectly reveal your identity. However, if we combine or connect the derived information with your personal data, it can directly or indirectly identify you. So, we treat the combined data as personal data which will be used in accordance with this privacy policy.
Where we need to collect personal data by law and you fail to provide that data when requested, we may not be able to provide you with our travel agency services. We may also have to cancel the service you have with us but we will notify you if this is the case at the time.
We collect personal data in a variety of ways, including:
Direct interactions.You may provide personal information—both your own and that of others in your booking—when you fill out forms on our website or communicate with us via post, phone, email, or other methods. This includes data shared when you:
Automated technologies When you interact with our website, we may collect certain technical data automatically, such as information about your device, browsing activity, and usage patterns. This is typically gathered through the use of cookies and similar technologies. For more information, please refer to our Cookie Policy.
Third-party or external sources
If you use social media accounts (e.g., Facebook, Twitter, or YouTube) to log into our services, we may receive personal information from those platforms. This can include your name, email address, date of birth, location, and any other details you’ve chosen to share via your social profile.
We only use your personal data when legally permitted to do so. Most commonly, your data is used under the following circumstances:
Below are examples of how we may use your personal data, along with the lawful basis for doing so:
We always ensure that your data is handled fairly, lawfully, and with respect to your privacy.
Note that we may process your personal data for more than one lawful basis depending on the specific purpose for which we are using your data.
|
Purpose |
Type of data |
Lawful basis for processing including basis of legitimate interest |
|---|---|---|
|
To register you as a new customer |
(a) Identity Data (b) Contact Data |
Performance of travel agency services in accordance with terms and conditions |
|
To supply products and services you request To charge for products and services requested |
(a) Identity Data (b) Passenger Data (c) Emergency Contact Data for Booking (d) Contact Data (e) Special Data (f) Financial Data (g) Transaction Data |
(a) Performance of travel agency services in accordance with terms and conditions and explicit consent for processing Special Data (b) Necessary for our legitimate interests (to recover any sums owed to us) |
|
To manage our relationship with you and administer your account which will include: (a) Notifying you about changes to our terms and conditions or privacy policy (b) Detecting and preventing crime and terrorism (c) Asking you to leave a review or take a survey (d) Manage any concerns that you raise to our customer care department (e) Quality assurance and monitoring purposes |
(a) Identity Data (b) Passenger Data (c) Contact Data (d) Profile (e) Marketing and Communications (f) Customer Care (g) Usage |
(a) Performance of travel agency services in accordance with terms and conditions (b) Necessary to comply with a legal obligation (c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services) |
|
To enable you to participate in a competition or complete a survey for purely market research purposes (non-promotional) |
(a) Identity Data (b) Contact Data (c) Profile (d) Usage (e) Marketing and Communications |
(a) Performance of travel agency services in accordance with terms and conditions (b) Necessary for our legitimate interests (to study how customers use our products/services to serve better products to them) |
|
To market products and services to you To complete a survey (promotional) |
(a) Identity Data (b) Your Contact Data (c) Marketing and Communications (d) Profile |
(a) Legitimate interest to process marketing data (to serve our products to our customers) and consent for sending electronic marketing communications for new customers or an existing customer relationship to send electronic marketing communications |
|
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences |
(a) Technical (b) Usage |
Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant for clients, to inform our marketing strategy so that we serve our customers with better products and services) |
|
To make suggestions and recommendations to you about goods or services that may be of interest to you |
(a) Identity Data (b) Contact Data (c) Technical (d) Usage (e) Profile |
Necessary for our legitimate interests (to inform our marketing strategy so that we serve our customers with better products and services) |
Marketing
You will receive marketing communications from us either if you have consented to receive them or you have purchased Sthgilf products or services, and in each case, you have not opted out of receiving that marketing.
You can opt out of receiving marketing communications from us at any time. Just click the “unsubscribe” or opt-out link included in any marketing email you receive, or contact us directly at sales@sthgilf.co.uk
You can also reach out to let us know your preferences on how you'd like to hear from us—whether by email, SMS, or telephone.
Please note that opting out of marketing communications will not affect important messages related to your bookings, purchases, or customer service requests.
Your personal data may be shared with trusted third parties where necessary, for the following purposes:
All third-party partners are required to handle your data securely, only use it as instructed, and comply with relevant data protection laws.
We have implemented appropriate security measures to protect your personal data from accidental loss, unauthorized access, use, alteration, or disclosure. Access to your personal data is limited to staff members and trusted third parties who need it to perform their duties and who are bound by confidentiality obligations.
We have established procedures to address any suspected data breaches and will notify you and relevant authorities when legally required.
We work only with carefully selected suppliers who perform certain services on our behalf. We share only the minimum personal data necessary with these suppliers under strict contractual agreements.
We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, including complying with legal and regulatory obligations.
When determining the retention period, we consider factors such as the nature of the data, potential risks of misuse, our processing purposes, alternative means to achieve those purposes, and applicable laws.
In some cases, we anonymize data for research or statistical purposes and may use it indefinitely without further notice.
You have rights under data protection laws regarding your personal data, including:
To exercise any of these rights, please contact us at sales@sthgilf.co.uk.
We generally do not charge for these requests unless they are manifestly unfounded, repetitive, or excessive. We may ask for information to verify your identity before processing your request.
We aim to respond within one month, but complex requests may take longer, and we will keep you informed.
For any questions, concerns, privacy compliance queries, or to exercise your data rights, please contact our Customer Service team by phone at +44 (0) 7511111951 or by email at sales@sthgilf.co.uk
You also have the right to lodge a complaint with the relevant data protection authority at any time, though we appreciate the opportunity to resolve your concerns first.
At Sthgilf.com, we make travel planning simple, seamless, and stress-free. Whether you're chasing sunsets on a beach holiday or heading off on a business trip, we're here to help you book your perfect flights and hotels—quickly and effortlessly.
For best deal call
+44 (0) 7511111951
Legal Disclaimer: By browsing this Website, you agree to our Website Terms of Use. Any order you choose to place on this Website is subject to our current Terms and Conditions and any specific conditions of any third-party suppliers (such as airlines or hotels). Sthgilf is a trading brand of Newarka Group Ltd (Company No. 16388247), registered in England and Wales with a correspondence address at PO Box, Feltham, London, TW14 0JS. All content on this Website is protected under copyright and may not be copied or reused without permission. We act as a travel agent and work with a variety of third-party suppliers to deliver travel services. Airline tickets and travel packages are sold in this capacity and may be subject to the terms and conditions of those third parties. Please ensure you have adequate travel insurance when placing any booking. Travel insurance is not included unless explicitly stated. For full details, please refer to our Terms and Conditions.
