We are NEWARKA GROUP LTD (company registration number 16388247), trading as Sthgilf ("we," "us," and "our"). In these Booking Conditions, references to "you" and "your" mean the first named person on the booking and all persons on whose behalf the booking is made, or anyone to whom the booking is transferred. Terms like package, organiser, and lack of conformity have the same meaning as in the Package Travel and Linked Travel Arrangements Regulations 2018. Arrangements means all holiday, tour, and other services detailed in your confirmation (including any additions or amendments).
Our responsibilities to you depend on whether we act as the organiser of your package or as an agent for another travel supplier. When we refer to packages in these Booking Conditions, it means packages for which we are the organiser. If we sell arrangements on behalf of another travel supplier as an agent, your contract is with that supplier, and our responsibility will be limited as set out in section 12(A)(ii) of these Booking Conditions.
Sthgilf acts as an agent for many suppliers offering services such as air transportation, temporary accommodation, tours, visa processing, and other travel-related services. By providing these agency services, we can pass cost savings from suppliers directly to you.
By placing an order through our website, by branch, or by telephone, you acknowledge that Sthgilf is acting as an agent and charges a fee (included in quoted prices) to coordinate the services of third-party suppliers. We are not the actual provider of those services and have no control over the suppliers. While we use reasonable care and skill in providing agency services, we accept no liability for the acts or omissions of these third-party suppliers to the fullest extent permitted by law. However, we will do our best to minimize disruption and help resolve any problems related to your booking.
We strive to ensure all information and prices in our advertising are accurate. Occasionally, errors or changes may occur, and we reserve the right to correct these. You should always check the current price and details of your booking before confirming. We will not be liable for booking errors caused by you or by unavoidable extraordinary circumstances as defined in clause 9.
Before a binding contract exists between you and us, we will provide you with details about your arrangements. These Booking Conditions, our Privacy Notice, and any other written information given to you before confirmation form the basis of your contract. By making a booking, you agree to be bound by all these terms.
Key terms
For all bookings, the party leader must be at least 18 years old and authorized to make the booking on behalf of all persons included. By making the booking, the party leader confirms this authorization and that all party members agree to these Booking Conditions. The party leader is responsible for payments due.
Subject to availability and receipt of all payments, the contract becomes binding when we issue confirmation, directly or via an authorised agent. Please check your confirmation and other documents immediately upon receipt and notify us of any errors as soon as possible. Failure to do so may affect your rights or ability to travel.
You must pay for your arrangements according to the instructions we provide. If we do not receive full payment on time, we reserve the right to treat your booking as cancelled by you, and cancellation charges as detailed in clause 7 will apply.
If we suspect that an order is placed under suspicious or potentially fraudulent circumstances, or if we believe the services may be used for illegal activities, we may report this to the relevant authorities without notifying you. In such cases, the booking will be considered invalid, and we have no obligation to you. Examples of suspicious activity include, but are not limited to, unusually high-value transactions, repeated or irregular payments, and travel routes that are illogical or linked to destinations known for illegal activities.
It is a requirement of our agreement that you have adequate travel insurance covering cancellation, medical emergencies, and repatriation in case of illness or accident. We can provide details of suitable insurance policies upon request.
If you choose to travel without proper insurance, we will not be responsible for any losses you incur that would otherwise be covered by insurance. Although your booking may be protected under ATOL, please note that ATOL protection generally covers only our failure as your travel agent and does not typically cover airline failures or related costs. We strongly advise you to obtain comprehensive insurance for all travelers to cover all potential risks. By booking with us, you acknowledge this responsibility and agree to maintain adequate insurance coverage.
Any special requests related to your booking must be made at the time of booking. While we will do our best to accommodate reasonable requests, we cannot guarantee they will be fulfilled. If we can confirm a special request, it will be stated on your confirmation. If a request is not confirmed in writing, failure to meet it will not constitute a breach of contract on our part.
Many of our arrangements are generally suitable for people with reduced mobility. However, if you or any member of your party has a medical condition or disability that could affect your trip, please provide full details before we confirm your booking. We will provide information about the suitability of your trip based on your needs if you specifically ask us. If we reasonably determine that we cannot accommodate your needs, we may refuse to confirm your booking. If you do not disclose relevant information at booking and we later discover it, we may treat your booking as cancelled by you.
We reserve the right to change prices for unsold arrangements at any time and to correct errors in prices for confirmed bookings.
The price of your confirmed arrangements may vary due to:
(a) changes in the cost of transporting passengers, including fuel or power costs;
(b) changes in taxes or fees imposed by third parties not directly involved in the package, such as tourist taxes, airport fees, or embarkation/disembarkation charges.
Any price changes will be calculated based on the actual cost differences we experience and can result in price increases or decreases. We will notify you of any change at least 20 days before your departure, explaining the reason and amount of the variation.
If you have booked a package and the price increase exceeds 8% (excluding insurance, amendment fees, or additional services), you will be offered options as described in clause 8. We will absorb any increase up to 2% of the package price, excluding insurance and amendment charges.
If prices decrease, we will refund the difference after deducting administrative fees, which may reduce or eliminate the refund amount.
Please note that travel arrangements may be purchased in currencies other than your local currency, and some fluctuations may not affect the final price due to existing contractual protections.
If you wish to cancel or make changes to your booking, please contact Sthgilf immediately or as soon as possible. You can reach us by phone at +44 (0) 7511111951. While you may also email us at sales@sthgilf.co.uk, we strongly recommend calling us so we can discuss your options promptly. Please note that available alternatives for travel may become very limited the closer it is to your original departure date.
Any changes or cancellations are usually subject to cancellation fees and charges imposed by third-party suppliers, depending on how close to departure the request is made. We cannot guarantee that all changes can be accommodated, but we will do our best to assist you. Because we incur costs when amending or cancelling arrangements, all changes and cancellations will incur the applicable fees outlined below. If we cannot assist with your requested change and you do not wish to continue with the original booking, this will be treated as a cancellation by you.
You may cancel any package arrangements before they begin without penalty if:
In such cases, we will refer to official government guidance when assessing your situation. You will receive a prompt refund of any payments made, which is the maximum extent of our liability. We regret that we cannot reimburse any other expenses or losses you may incur.
If any member of your party cannot travel, they may transfer their booking to another person you introduce, provided all conditions of the booking are met—including acceptance of these terms—and we are notified in writing at least seven days before departure. An amendment fee will apply, along with any costs or charges incurred by us or our suppliers. Both the original booker and the replacement will be jointly responsible for paying any outstanding balances and additional fees related to the transfer.
If you cannot find a replacement traveler, cancellation charges (as set out below) will apply to cover our costs. No refunds will be given for unused services or for passengers who do not travel. For flight-inclusive bookings, most airlines do not permit name changes after tickets have been issued; if a transfer is requested after this point, you may be required to pay the full cost of a new ticket (if available).
Please note: If the outbound portion of a flight ticket is not used, the airline may automatically cancel the return flight, and no refund will be provided for such partially used tickets.
Sthgilf Voucher Codes – If you booked using a voucher code from Sthgilf and subsequently cancel or change your booking, the value of the voucher will be deducted from any refund due. This deduction is in addition to any applicable supplier and Sthgilf cancellation or change fees.
Cancellation Charges
If your cancellation reason is covered by your insurance, you may be able to recover the charges below through your insurer. Any cancellation fees will be deducted from payments you have already made to us.
To cover our expected losses from cancellation, a set scale of charges applies if you or any member of your party cancels. These cancellation fees apply to all bookings unless the suppliers involved have higher cancellation fees, which will be communicated to you at the time of booking. Please confirm the applicable fees with us before finalising your booking to avoid surprises.
| Time we receive your notice to cancel before departure |
Cancellation charge (Package Holidays) |
Cancellation charge (Accommodation Only) |
| More than 57 days before departure | 30% cost of the holiday | 30% cost of the holiday |
| 56 to 29 days before departure |
50% cost of the holiday |
60% cost of the holiday |
| 28 to 15 days before departure | 80% cost of the holiday | 80% cost of the holiday |
| 14 to 0 days before departure |
100% cost of the holiday |
100% cost of the holiday |
*Accommodation Only: Accommodation bookings made for peak periods, special events, or under special offer rates negotiated with our accommodation providers may be non-refundable once confirmed. If this applies, we will inform you at the time of booking.
If only some members of your party cancel, additional charges may apply—for example, if a twin or double room is then occupied by only one person. Any such extra charges must be paid either at the time of cancellation or with the remaining balance of your booking, as advised.
Other Travel Arrangements Including Flight-Only:
All payments to Sthgilf, including deposits, are non-refundable unless the third-party supplier’s terms allow a refund when you cancel. For refundable tickets, suppliers may apply cancellation fees depending on when you cancel and the services booked. It is your responsibility to understand these third-party cancellation policies, and we recommend reviewing them carefully.
Sthgilf will charge an administration fee of £100 per person on any refunds we receive from suppliers. Refunds will only be issued after we have received the funds from the supplier, which may take 6-8 weeks or longer depending on the payment method and supplier response time. This processing time is beyond our control due to banking and regulatory factors in different regions. Refunds will be returned via the original payment method. We will keep you updated on the expected timeline where possible.
Charges for Changes:
If we are able to accommodate your requested change, a fee of £100 per person per change will apply, along with any difference in rates or additional costs, including those incurred by us or our suppliers. Please note, some bookings cannot be amended after confirmation, and changes or cancellations may incur up to 100% charges for that portion of your arrangements, in addition to the fees above.
Flight Only:
If your flight is cancelled, your rights are governed by the airline’s conditions of carriage. Depending on the airline’s policies, you may be entitled to:
When we mention a "price reduction," we mean a fair adjustment reflecting any lack of conformity in your arrangements (unless caused by you). Compensation may be payable promptly for any damages caused by such issues, subject to the limits in section B of clause 12.
Sthgilf Voucher Codes:
If you booked with Sthgilf using a voucher code and later cancel or amend your booking, the voucher value will be deducted from any refund. This deduction is additional to any applicable supplier and Sthgilf cancellation or amendment fees.
Most changes we make will be minor, and we reserve the right to make these without further liability. Examples of minor changes include:
Sometimes, significant changes may be necessary due to circumstances beyond our control. Significant changes include but are not limited to:
If a significant change or cancellation occurs before departure, we will notify you promptly and offer you options:
If any change affects price or quality, we will inform you of any refund or additional payment required. You must notify us of your choice within 7 days. If no response is received, we will follow up, and if still no reply after a further 7 days, we may cancel the booking and refund all payments.
Where applicable, and subject to clause 12 limitations, reasonable compensation may be paid for significant changes or cancellations, except in cases of unavoidable and extraordinary circumstances as defined in clause 9.
We will not reduce prices or pay compensation if:
If we cannot provide a significant part of your package after you have departed, we will try to offer suitable alternatives of equal or higher quality. If alternatives are of lower quality, we will apply a price reduction. We will also provide equivalent return transport at no extra cost. You may reject alternatives if they are unsuitable or if the price reduction is inadequate. If suitable alternatives cannot be provided or are rejected, and your booking is a package, compensation may be payable subject to clause 12.
If unavoidable and extraordinary circumstances prevent your return journey, we will cover accommodation costs (up to 3 nights per traveler, with exceptions for certain vulnerable groups notified 48 hours in advance), or as stipulated by relevant passenger rights legislation.
This represents the maximum extent of our liability for changes or cancellations. We regret we cannot cover other losses or expenses resulting from these situations.
We will inform you as soon as reasonably possible of any supplier-led changes or cancellations to arrangements booked through us as their agent. If a supplier offers alternatives or refunds, you must inform us of your choice within the timeframe specified. Failure to respond may result in the supplier assuming you accept a refund. We accept no liability for changes or cancellations made by suppliers under their contracts with you.
Where we mention a ‘price reduction’, it means a proportionate refund for any period where your arrangements did not meet the agreed standards, except where the issue is your fault. ‘Compensation’ means appropriate payment for damages suffered due to our failure, subject to the limitations below.
1.Our responsibilities depend on what you have booked:
(i) Package Bookings: We act as the organiser under the Package Travel and Linked Travel Arrangements Regulations 2018. If we fail to arrange or perform your package as agreed, we will fix the issue or, if that is unreasonable, pay compensation as detailed below.
(ii) Other Bookings: For non-package bookings, we act as agents for third-party suppliers. We carefully select suppliers using reasonable skill and care but are not liable for their performance unless we are proven negligent.
Please note:
Limitations and Exclusions:
We will not be liable or pay compensation for issues arising from:
We are not responsible for:
Any compensation will consider:
International Conventions:
When arranging transportation, applicable International Conventions (such as The Paris Convention for accommodation) limit our liability and compensation. Copies are available on request.
Other Claims:
For claims unrelated to injury, illness, death, or intentional/negligent acts by us or our suppliers, our maximum liability is limited to three times the price paid for packages (twice for non-package bookings). This maximum applies only if everything has gone wrong and you have received no benefit from your booking.
These Terms and Conditions are governed by English law. You and our company agree to submit to the non-exclusive jurisdiction of the English courts.
Your payments for flight-inclusive packages are fully protected through a licensed ATOL provider. In the event of our insolvency, you will be entitled to a refund or repatriation where applicable. Details of this protection and how to claim will be provided with your booking confirmation.
You are responsible for ensuring you meet all passport, visa, health, and immigration requirements for your trip. Check with relevant Embassies, Consulates, or your doctor well in advance. We accept no liability if you cannot travel due to non-compliance and you must reimburse us for any resulting costs.
We will inform you of the carrier operating your flights at booking or as soon as known. Flight times and aircraft types are for guidance and may change. Always check your tickets carefully and reconfirm flight times with the airline before departure. Airlines are responsible for assistance and compensation under EU regulations for delays or cancellations. Claims must be made directly to the airline.
We are not liable for delays caused by unavoidable and extraordinary circumstances. Transport delays do not automatically entitle you to cancel other arrangements, but you may claim under your travel insurance.
(a) Some direct flights may require aircraft changes or technical stops. Flights via the USA may require customs clearance on arrival.
(b) Departure taxes may be included in ticket prices or payable locally.
(c) Room types and bed arrangements cannot be guaranteed, only that the room will accommodate the number of guests booked.
(d) Not all airline tickets are eligible for frequent flyer miles. Check with the airline before booking. We do not compensate for lost miles.
At Sthgilf.com, we make travel planning simple, seamless, and stress-free. Whether you're chasing sunsets on a beach holiday or heading off on a business trip, we're here to help you book your perfect flights and hotels—quickly and effortlessly.
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Legal Disclaimer: By browsing this Website, you agree to our Website Terms of Use. Any order you choose to place on this Website is subject to our current Terms and Conditions and any specific conditions of any third-party suppliers (such as airlines or hotels). Sthgilf is a trading brand of Newarka Group Ltd (Company No. 16388247), registered in England and Wales with a correspondence address at PO Box, Feltham, London, TW14 0JS. All content on this Website is protected under copyright and may not be copied or reused without permission. We act as a travel agent and work with a variety of third-party suppliers to deliver travel services. Airline tickets and travel packages are sold in this capacity and may be subject to the terms and conditions of those third parties. Please ensure you have adequate travel insurance when placing any booking. Travel insurance is not included unless explicitly stated. For full details, please refer to our Terms and Conditions.
